Privacy and the record

On our server, we take still images from the video. Only those stills, never the video itself, go to Anthropic, a service in the United States, with the room names from your move form and fixed instructions: first, within seconds, to check that the room can be read so you can film again if needed, and later to draft an inventory list.

Anthropic, in the United States, receives the still images and the room names only. Before using this service, we assessed the risks as required by Quebec law and have a written agreement with Anthropic.

In the United States, these still images and room names are subject to the laws of that country and may be accessible to its law enforcement and national security authorities.

The software sets no price: a person at CNS sets the price. No decision about you is based exclusively on automated processing.

Everything this service stores is hosted by OVHcloud in Beauharnois, Quebec, including encrypted backups; under contract, OVHcloud affiliates outside the United States may access the information to keep the service available, secure and maintained.

Each step is saved as a sealed record with a digital fingerprint that shows if anything was changed afterwards, and your consent is kept with the exact text you agreed to.

Each record of the video service is sealed with a digital fingerprint that shows any change.

How: the crew lead films through our web page, on a phone. The video is sent straight to our server at OVHcloud, in Beauharnois, Quebec. The page does not save it in the phone. The video is kept sealed, with its date and time, under your contract number.

Who sees it: the crew lead who films it; after that, the president of CNS and a person he names in writing, for claims only. It is not used for advertising or for training. It is not sent to Anthropic or to any artificial intelligence service.

Your videos:

• If you do not book the move: deletion is due 30 days after the quote date, or 30 days after the first day of filming if no quote date was entered.
• If you book the move: deletion is due 90 days after the move date.
• If there is a damage claim: the video used to decide the claim is kept at least one year after the decision, as the law requires. If you do not agree with our decision, we keep it for the three years the law gives you to go to court. It is kept longer if an appeal or another legal hold is still open.

Each deletion happens at the first nightly run after it falls due or, if the server is down, at the first nightly run after the server is back. Backup copies are erased within 30 days of the deletion. In every case, we keep information longer if the law requires us to.

How long: we keep it while we still hold your goods. We delete it 90 days after your goods are delivered if no claim is open. If your goods are sold under clause 17.4 g) of the contract, or leave our hands in another way without being delivered, the 90 days count from the day we stop holding them. If it was used to make a decision on a claim, the law requires us to keep it at least one year after the decision. If you do not agree with our decision, we keep it for the three years the law gives you to go to court. A legal duty to keep it comes before these periods.

Our Privacy Officer answers at info@cnslogistics.ca.

Write to our Privacy Officer (section 2). We may ask you to confirm your identity. We answer in writing within 30 days, as the law requires.